Returns & refunds
What happens if something is wrong, and how returns work on ready-made and custom items.
Draft policy Draft structure. Final policy wording is being confirmed with Duin Koenyn and will replace this page before the store goes live.
Faulty or incorrect items
If an item arrives faulty, damaged or is not what you ordered, contact us with your order number and a photograph and we will resolve it. Your rights under the Consumer Protection Act are not affected by anything on this page.
Ready-made items
The return window, the condition an item must be returned in and who pays return shipping are being confirmed.
Custom items
Custom Expedition Shirts are produced to artwork you have approved, so they are treated differently to ready-made stock. The exact terms, including what happens if the printed shirt does not match the approved proof, are being confirmed.
Refunds
How and when refunds are processed will be published once the payment provider is confirmed.
Anything on this page that affects what you pay, when it arrives or what happens if you send it back is published only once Duin Koenyn has signed it off. Ask us in the meantime and you will get a straight answer.